FAQ’s

Do you make your pieces in solid gold, or gold vermeil?

YES; I can make any piece in yellow, white or rose gold, in either 9ct or 18ct. Alternatively, I also offer any piece in gold vermeil. Prices vary per piece and are dependant on the current metal costs; if you’re interested in a piece in a metal that is not listed, please do email me on infoemeleven@gmail.com and I’ll get back to you with a quote as soon as I can.

How long does it take for you to ship your pieces?

At the moment the lead time on all current pieces (excl. commissions) is up to 4 weeks. This is because each piece is made by me, by hand, to order. I will always endeavour to make your pieces as quickly as possible, often under 4 weeks if I can.

Do you make wedding bands?

YES; it’s important your jewellery is right for you; send me an email to infoemeleven@gmail.com with your ideas and we can go from there!

Do you do commissions?

  • YES; I love commissions and creating unique pieces with personal meaning. The minimum lead time on commissions is 6 weeks, though this is dependant on the piece being made. Send me your ideas to infoemeleven@gmail.com and we can discuss!

How do I look after my silver jewellery?

Chemicals and contaminants can tarnish sterling silver, making it appear dull and sometimes black. Whilst frustrating, it’s a normal reaction. Top tips for keeping tarnish and oxidisation at bay:

  • Avoid wearing your jewellery when doing household chores, cleaning supplies do not like silver.

  • Hitting the gym or lounging in the sun? Take your jewellery off - salt (sweat!) can cause silver to darken.

  • Take your jewellery off before swimming, hot tubs, or saunas (chlorine and heat is a no-go!)

  • Be careful with your beauty products - let your lotions and perfumes dry on your skin before putting your jewellery on.

  • Keep your jewellery away from sulphur, even when cooking (eggs and mayonnaise, for example, will cause your silver to oxidise quickly).

  • Consider good storage - it’s best to store your silver in individual, air-tight bags with anti-tarnish properties.

  • Invest in a silver polishing cloth - they work wonders!